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Worldwide companies are investing in artificial intelligence with Gartner predicting that by 2020 some 30% of companies will be using AI to augment sales processes. Global enterprises are also investing in emerging technology to deliver a superior experience to customers. A research by KPMG has also revealed 40 to 70 percent cost reduction while running non-stop 24/7.
The bots can do everything from cognitive assessment to execution, data migration to complex analysis, gathering meaning and context from data using artificial intelligence so that now, it is creating more impact. However, experts also believe that tech will not be able to complete tasks most of the time as machines are inflexible and its adaptability is a big question compared to humans. There is the need then for workforce supervision so that breaches in automation are identified and fixed to prevent downtimes. So, as society leans and moves towards more automation in the workplace, the need for supervisors to supervise the bots has is growing.
There is, however, an underlying factor in workforce supervision and that is - trust.
There is the need to establish trust between man and machine which prevents complete automation as humans still prefer to interact with other humans. For example, a customer will still choose to get advise from another person rather than a robot. Bots don't have or have limited empathy and can limit the level of human touch which many would still prefer.
Another thing is that robots will still not be able to maintain themselves. Only humans can make structured and ethical decisions and also handle and fix snags on machines including their systems and processes.