Technology > IT

Windows 10 software installed in a laptop. / Photo by: Kleineganz via Pixabay

 

The Avast antivirus software is supposed to be the cause of a major glitch in the April 2018 update to Windows 10 after computer repair company Computer Cellar posted on Reddit that users running this particular antivirus software were also experiencing the problem, according to Liam Tung, reporting for ZDNet. 

As posted on Reddit, computers installed with the update appear to boot but are stuck with a black screen with no icons. An error message then appears indicating that the desktop file cannot be accessed. Similar problems have been reported on Microsoft forums by users who have installed the updated. 

For example, a complaint posted on Microsoft Community reported that on the Dell computer a user named JD_DJ was using, the update merely showed a black screen with a mouse, but on the Asus, it was a black desktop screen with the recycle bin icon only. The complaint further reported that the Dell kept restarting, trying to reinstall the software but the Asus kept going back to the setup screen and showed a message informing users that the updates protect them from an online world. 

However, there were Reddit users who complained of the same problem but were not running the Avast antivirus software. Moreover, Avast disputed that its software was the cause of the glitch. 

The glitch is the latest in a series of problems that have plagued the rollout of the Windows 10 April 2018 update. Previously, there were complaints that computers installed with the update were left hanging when using apps such as Cortana or Chrome. Microsoft had also requested those using devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series to revert back to the Windows 10 Fall Creators Update because the April 2018 update was causing crashes.