Morning Coffee and Snacks Handled by Robot Butlers


Friends eating their snacks and enjoying their coffee. / Photo by: Inna Reznik via Shutterstock


Robots for hospitality settings can be a delight for guests and a popular amenity in hotels. In Vdara Hotel & Spa, Las Vegas, a pair of hospitality robots provide in-room delivery service from the Market Café.

The company learned about the robots at the Hospitality Industry Technology Exposition & Conference over a year ago. They discovered that the machines can improve the in-room delivery service and assist the manpower of the hotel. 

When the robots Fetch and Jett were deployed, they showed 24 hours of autonomous performance, preprogrammed functions, and efficiency and safety in service areas.

"From the very first meeting we had with them and they brought in the demo robot, it was astounding -- the guest response. We knew it was going to be a popular amenity," said Mary Giuliano, general manager at Vdara.

Fetch and Jett are two of many Relay robots developed by Savioke. The Relay robotic system can be applied in three different industries: hospitality, high-rise, and logistics. According to Savioke, each Relay machine features the following services:

- Dynamic and safe navigation technology in workplaces.

- Autonomous operation of elevators.

- Lockable payload

- Long-lasting battery life

- Capability to recharge

For the hospitality setting, Relay delivers requested items like coffee, tea or grocery items. In exchange, the robot may ask for feedback rather than a tip. Hotels, resorts, and similar service providers can assign the time-consuming task to robots.

For the high-rise setting, Relay also delivers items to residents, but they are programmed to secure confidential and valuable items and make sure these reach the recipient. High-rise residential buildings can assign the time-consuming task of sending physical mails and other deliveries to residents, especially those who live on the top floors.

For logistics, Relay can handle the overall delivery methods in the workplace. This will reduce the number of times workers need to push carts or carry items to different departments which can be done by a robot.