|The interior lobby of a hotel. / Photo by: jsmjr via Wikimedia Commons|
In hotel management, many factors need to be monitored such as lighting, temperature, and room service, essentially affecting customers and hotel operation. From Signify, an IoT ecosystem called Interact Hospitality helps address these factors to improve guest services and reduce operating costs.
The first commercial establishment that implemented the smart system was the Swissotel The Stamford in Singapore. According to Irish Tech News, the IoT system has been implemented in 1,261 rooms of the five-star hotel. Each room is smart enough to know the right temperature, lighting level, and HVAC function. Customers staying in these smart rooms would never be disturbed by any hotel staff, unless absolutely necessary.
The Interact Hospital ecosystem has four main features applicable in hotel management:
1. Scene Management: As if replicating camera scene modes in smartphones, scene management deploys dynamic architectural lighting in rooms. The lighting effect is based on the type of room or on events that take place. For instance, a reading room will have a light pre-set that promotes relaxation, while a ballroom will have a livelier lighting façade.
2. Bio-Adaptive Lighting: The supported rooms have a lighting adaptation mechanism based on the sense of comfort. At the start of the day, the system will use natural lighting to wake-up guests. As the morning goes on, additional lighting is given to energize them in particular areas like the breakfast room or the gym. During the night, the lighting goes down gradually to promote better sleep and reduce sleep disruption.
3. Energy Optimization: Heating, ventilation, and air conditioning or HVAC systems consume a large amount of energy. But rooms with Interact Hospitality will be optimized to conserve energy, such as shutting down systems when guests leave and activating certain systems used by regular clients based on their consumption history.
4. Environmental Monitoring: When things get out of hand, sensors inside supported rooms will alert the hotel team. Automatic notifications will be sent out when rooms overheat, undercool or have unusual humidity levels. The system can also help the monitoring team identify the source of the problem.