Employees Aren’t Convinced of Automation Benefits in the Workplace


A significant number of employees are not yet accepted the role of automation in their daily lives as employees though it helps them with their job / Photo by: USAID Pakistan via Wikimedia Commons


A significant percentage of employees have yet to fully accept automation as a tool for improving the workplace and application quality despite the benefits that come with this form of digital transformation, according to a recent DXC Technology report.

Even with the improved quality of application and overwhelming senior management support for workplace automation, merely 36 percent among respondents said their colleagues are willing to fully accept this kind of digital transformation, the report found.

The DXC Tech report, which surveyed 500 IT leaders, studied their sentiments on how automation could impact application performance in the digital industry. Respondents hailed from different parts of the world—the United Kingdom, Germany, Japan, and the United States—and represented various job sectors, such as insurance, banking, healthcare, travel, and transformation, the TechRepublic reported.

It added that although workers and employees may have some reservations on the technology, the survey found that the benefits weigh more compared to their misgivings.

Moreover, the survey also found that business leaders are on the front lines in implementing automation in the workplace. With an 86 percent turnout, a majority of IT and business decision makers saw automation and artificial intelligence (AI) as transformative tools for organization. Citing the report, TechRepublic said this is due to the fact that technology is capable of predicting and preventing application challenges as it improves efficiency.

The survey also echoed the widely known benefits of automation:

• 49 percent believed investing in this form of technology would improve the customer experience
• 46 percent said it would ramp up customer retention
• 46 percent said automation could provide greater satisfaction for customers

Meanwhile, achieving zero application downtime will be a "distant dream" without automation, according to 78 percent of the respondents.

Other concerns that block automation investment included security risks (44 percent) and legacy technology (36 percent). However, 82 percent of IT leaders surveyed said investments in AI-driven technologies to support managing applications would lead to major competitive advantages for their enterprise.

"Because legacy technologies can require so much of an organization's resources, it is essential for organizations to establish a plan to simplify their existing IT structures and free up funds for automation and other digital technologies," Rick Sullivan, vice president of digital applications and testing at DXC Technology, explained in a press release.